Beyond Repair

Sell More with Bundles

Many repair shops find their profits are being squeezed due to competition, parts prices, or lower foot traffic. Accessories are the easiest and more logical way to add to your bottom line. For years, wireless dealers have focused on attaching accessories to every handset they sell and there’s no reason you shouldn’t follow suit by attaching accessories to every repair.

Beyond Repair

Innovation: Discovering the Best Direction for Your Repair Business

The coronavirus pandemic has impacted device repair businesses in ways most would have never imagined. While some shops have been forced to close their doors, others have had to innovate to find new ways to connect with their customers. In any case, there’s been a shift from “business as usual” and it’s worth considering ways to innovate in this new landscape. 

Insight

Back to Basics

According to a PCMag article, 260K AmazonBasics Power Banks Were Recalled Due to Fire Risk sold between December 2014 and July 2017 and may overheat. It will be a logistical nightmare cleaning up this mess, but we’re pretty confident the online behemoth has it covered. We just hope they provide AmazonBasics medical supplies to customers impacted! “So far, 53 reports of overheating have been logged, including one incident of chemical burns due to contact with battery acid, and four reports of property damage through smoke and/or fire.” We’re not here to point and laugh at the misfortune of others or to generally engage in schadenfreude. This is a serious situation and we hope all of those impacted are OK, which they seem to be. From our perspective, this is one of those famed teachable moments. This passage in particular really drives things home “AmazonBasics is not only very lucrative for…

Insight

Quality vs. Quantity: Don’t Get Burned

When we were growing up we were taught many things, some good and some bad! One of our personal favorites: don’t judge a book by its cover. In the mobile accessory business, we’ve modified that lesson for our industry: don’t judge a case by its cover. Clever, right? In light of the recent smartphone case recall from a company VoiceComm does not do business with, we felt it’s a perfect time to speak to that tried and true lesson and how it relates to our business and yours. But first, a little history lesson.